Payment, Cancellation & Refund Policy

1. About Our Purchases

ADT Interactive provides digital entertainment products. Purchases may include virtual coins, virtual items, access to digital content, game features or other digital products displayed at checkout.

Virtual coins and virtual items:

• have no cash or monetary value outside our services;
• cannot be withdrawn or redeemed for cash or real-world prizes;
• are not bank deposits, stored-value accounts or investments;
• are licensed for personal use within the applicable ADT Interactive game or service; and
• may not be sold, transferred or exchanged except where we expressly provide otherwise.

The price, currency, taxes where applicable, and contents of each purchase are shown before payment is confirmed.

2. One-Time Purchases

Unless a checkout page expressly states otherwise, purchases from ADT Interactive are one-time purchases and do not automatically renew.

Purchasing additional virtual coins or digital items requires a separate purchase authorization.

3. Delivery of Digital Items

Virtual coins and other digital items are normally delivered or credited to your account immediately after successful payment confirmation.

Because these are digital products that can be used or consumed immediately, purchases are generally final once the purchased item has been delivered or credited to the relevant account, except where a refund or cancellation is required by applicable law, this Policy, or the rules of the payment provider that processed the transaction.

4. Non-Refundable Purchases

Except where applicable law or payment-provider rules require otherwise, we generally do not provide refunds for:

• virtual coins or other consumable digital items after they have been delivered or credited to your account;
• virtual coins that remain unused;
• virtual coins or items that have been spent, consumed or exchanged for in-game content;
• digital content that has already been accessed, unlocked or consumed;
• purchases where you changed your mind after delivery;
• dissatisfaction with gameplay results, game outcomes, progression or the random outcome of a game feature;
• free, promotional or bonus virtual items; or
• accounts suspended or terminated because of fraud, payment abuse or a material violation of our Terms of Service.

Nothing in this Policy limits any refund, withdrawal, conformity, warranty or other consumer right that cannot legally be excluded.

5. When a Refund May Be Available

We will review refund requests where:

You were charged but the purchased item was not delivered. If payment was completed but the virtual coins or digital items were not credited to the correct account, we will first attempt to correct the delivery. If we cannot reasonably deliver the purchase, a refund may be issued.

You were charged more than once for the same purchase because of a technical error. Verified duplicate charges may be refunded.

The purchased digital content is defective or materially different from what was offered. We may first attempt to correct, replace or restore the affected content. Where this cannot reasonably be done, a refund or other remedy may be available.

The transaction was unauthorized. Please report suspected unauthorized transactions as soon as possible. We may require information reasonably necessary to verify the transaction and secure the relevant account. Your payment provider may require unauthorized-payment claims to be submitted directly through its own process.

Applicable law requires a refund or other remedy. Your statutory consumer rights always take priority over this Policy.

Approval of a refund in one case does not create an entitlement to refunds for other purchases.

6. Refunds and Virtual Items

If a payment is refunded, reversed, cancelled or charged back, we may remove the virtual coins, digital items, unlocks or other benefits associated with that payment.

Where corresponding virtual items have already been spent or consumed, we may make reasonable adjustments to the account or virtual balance as necessary to reflect the reversed transaction, subject to applicable law.

We may investigate accounts showing repeated refund, reversal or chargeback activity and may restrict payments or account access where we reasonably believe there is fraud, abuse or an attempt to obtain or retain digital items without payment.

7. Purchases Through Third Parties

Some transactions may be processed by third-party payment providers, marketplaces, distribution platforms or other commerce providers.

If the payment provider requires refund requests to be handled through its own system, you must submit the request to that provider. Its refund rules, processing times and eligibility requirements may apply in addition to this Policy.

ADT Interactive cannot override a payment provider's decision where that provider controls the transaction or refund.

We may nevertheless assist with technical issues concerning delivery of the relevant ADT Interactive virtual coins or digital items.

8. European Economic Area and United Kingdom

Consumers located in the European Economic Area, United Kingdom or another jurisdiction providing a statutory withdrawal or cancellation right retain all rights granted by applicable law.

Where permitted by applicable law, digital content and virtual items may be supplied immediately after purchase.

Where the law requires it, before immediate delivery begins we will ask you to expressly request immediate performance and acknowledge that beginning delivery may cause you to lose your statutory right of withdrawal.

We will not consider a statutory withdrawal right waived unless the legal requirements for doing so have been satisfied.

This section does not affect rights relating to defective, unavailable, incorrectly supplied or non-conforming digital content.

9. How to Request a Refund or Report a Payment Problem

For purchases handled directly by ADT Interactive, contact:

legal@adult.gg

Please include:

• your account username or user ID;
• the transaction or order identifier;
• the date and amount of the transaction;
• the item or virtual-coin package purchased; and
• a short explanation of the problem.

Screenshots may also be helpful.

Do not send us your complete credit-card number, bank credentials, payment password, PIN or other sensitive authentication information.

If your transaction was processed by a third-party marketplace or payment provider, we may direct you to that provider's refund process.

10. Approved Refunds

Approved refunds will normally be returned using the original payment method or through the payment provider that processed the transaction.

After we or the payment provider approve a refund, the time required for the funds to appear depends on the payment method, payment provider, card issuer or financial institution.

We are not responsible for processing delays caused solely by those third parties.

11. Chargebacks

If you believe a payment is incorrect, duplicated or unauthorized, we encourage you to contact us or the relevant payment provider so the issue can be investigated.

Initiating a chargeback does not entitle you to retain the virtual coins, digital content or other benefits associated with the reversed payment.

Fraudulent or abusive chargebacks may result in payment restrictions or account suspension in accordance with our Terms of Service.

Nothing in this section prevents you from exercising a lawful right to dispute a transaction with your payment provider.

12. Account Cancellation

You may stop using our services at any time.

Closing or deleting an account does not automatically cancel or refund purchases previously made, and unused virtual coins or virtual items do not convert into cash upon account closure.

Any refund or statutory consumer right that applies independently of account closure remains unaffected.

13. Changes to This Policy

We may update this Policy to reflect changes to our games, payment systems, payment providers or applicable law.

The current version will be published with an updated effective date. Where required by law, we will provide additional notice before a material change takes effect.

14. Contact

A.D.T. INTERACTIVE LTD
Company No. 517321444
5 Yitzhak Graziani (Ziko) Street
Tel Aviv-Yafo, Israel

Payment and legal inquiries: legal@adult.gg